Privacy Policy

Last updated: February 13, 2025

1. Introduction

Tradingale (“we,” “our,” or “us”), a company registered in France, operates the website tradingale.com and provides semi automated sequence and automated trading bot services (the “Service”). This Privacy Policy outlines our commitment to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

2. Information Collection

2.1 Personal Data

  • Email address and contact information
  • Full name and verification documents
  • API keys and secrets for exchange accounts (stored securely)
  • Trading preferences and bot configurations
  • IP address, device information, and browser type
  • Trading history and performance data

2.2 Non-Personal Data

We may also collect non-identifiable data, such as aggregated usage statistics, which helps us improve our Service.

3. Handling of API Keys and Exchange Integration

API keys and secrets provided for exchange integrations are encrypted using industry-standard encryption protocols and stored securely on our systems. We do not have access to your exchange funds, as all transactions are executed directly on the connected exchange platform using their APIs.

Tradingale relies on the security infrastructure of the exchange(s) you connect to, and we are not responsible for any security vulnerabilities or policy changes made by the exchange. Users are encouraged to regularly review the terms and security measures of their chosen exchanges.

Important: Tradingale does not hold any funds or assets on our platform. All funds remain under your control on the respective exchange accounts you connect to.

4. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our Service
  • To personalize user experiences and improve our Service
  • To communicate updates and respond to inquiries
  • To comply with legal obligations, such as AML/KYC requirements
  • To detect and prevent fraudulent or malicious activity

5. Cookies and Authentication

Our service requires the use of cookies for essential functionality, particularly for authentication and security purposes. These cookies are strictly necessary for the operation of our platform and cannot be disabled.

We use cookies specifically for:

  • Authentication: To maintain your secure login session
  • Security: To protect your account and trading activities
  • Session Management: To ensure your trading session remains stable and secure

Important: Due to the nature of our service as a trading platform, cookies are mandatory and essential for the security and functionality of your account. If you do not accept the use of these essential cookies, you will not be able to use our service.

6. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your data with third parties in the following circumstances:

  • Service Providers: For hosting, analytics, and payment processing.
  • Legal Requirements: To comply with legal obligations or respond to lawful requests.
  • Business Transfers: In case of a merger, acquisition, or asset sale.

7. Data Security

We implement state-of-the-art security measures to protect your data:

  • End-to-end encryption for sensitive data
  • Multi-factor authentication
  • Regular security audits and monitoring
  • Secure API endpoints with rate limiting
  • Automated threat detection systems

8. Your Rights

Under GDPR, you have the following rights:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request data erasure
  • Restrict or object to data processing
  • Data portability to another service
  • Lodge a complaint with a supervisory authority

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated via email or posted on this page. Please review it periodically.

10. Contact Information

For any privacy-related queries or concerns, contact our Data Protection Officer:

Email: support@tradingale.com

11. Data Processing Location

As a French company, all data processing occurs in compliance with GDPR requirements. Any data processing by our authentication (Auth0) and payment (Stripe) providers is governed by our data processing agreements with them and their respective privacy policies.