Frequently Asked Questions

No, automation is optional. You can follow the same Martingale sequence manually by placing orders directly on your exchange using the parameters displayed in Tradingale.

To enable technical automation of order placement, you can connect your exchange account using API keys with trading permissions only (no withdrawals). You remain in full control of your funds at all times.

API keys are stored with strong encryption and can be revoked at any time from your exchange dashboard.

Tradingale currently supports Binance and Kraken Pro exchanges.

Tradingale is designed for traders who want to simplify the technical side of Martingale execution. It acts as a helper tool that handles sequence setup, order structuring, and automation without replacing your control.

It's suited for everyone from beginners to experienced traders who value precision, structure, and automation within a clear execution framework.

You can reach our team by email at support@tradingale.com or follow us on X (@Martingale_bots) for updates.

Our support team can assist with account setup, connection issues, and general platform questions.

Response times may vary depending on activity, but we aim to reply within 24 hours on business days.

Email delivery notice: We are experiencing delivery issues with some email providers and are working to resolve this. Please check your junk/spam and quarantine folders, and ensure that support@tradingale.com is on your allowed senders list.

Martingale is a trading method that increases position size when the market price declines, aiming to lower the overall average entry price. The approach is designed to reduce recovery distance when the market rebounds.

The Martingale sequence model used within Tradingale is predefined and evaluated with the Martingale Score and Startingale metrics. The structure is standardized, while parameter values are calibrated per instrument. You define the capital amount and may launch or cancel a sequence at any time.

The Martingale approach can carry risk if applied without limits or clear parameters. It is not designed to predict price direction, but to manage how position sizes evolve during market fluctuations.

Tradingale applies predefined limits, data-driven indicators, and transparent rules to bring structure to this method. These features help you follow a consistent framework rather than rely on impulsive or speculative behavior.

As always, market conditions remain unpredictable, and you are responsible for your own trading decisions.

Crypto markets are known for high volatility and continuous trading, which can accommodate structured strategies that adapt to price movements. Martingale sequences can be applied as a rule-based way of reacting to such fluctuations without requiring constant manual intervention.

Tradingale provides a predefined and automated version of this structure, allowing you to apply it consistently through your own exchange account. It remains a technical method, not an investment recommendation.

Tradingale is not a discretionary trading system. It operates as a predefined and transparent framework focused exclusively on the Martingale methodology, offering a structured and standardized execution model.

• Uses proprietary Martingale Score and Startingale metrics to describe how market data aligns with the sequence model
• Applies a single Martingale framework across all traders for consistency and transparency

The system is rule-based and non-predictive, focusing on process integrity and your control rather than market forecasting or custom advice.

A high Martingale Score indicates that, based on historical data, a trading pair's price movements and liquidity patterns have statistically aligned well with the Martingale sequence model.

The score is an analytical measure designed to evaluate compatibility between market behavior and predefined sequence logic. It does not predict future performance, guarantee results, or constitute a trading signal.

Scores update continuously and can be explored on the Scoreboard page for informational purposes only.

After signing up and (optionally) connecting your exchange, you can view predefined Martingale sequences with their Martingale Score and Startingale compatibility metrics.

You decide whether to allocate capital and when to launch or cancel a sequence. All activity occurs directly through your own exchange account via secure API connection, where used.

Exchanges enforce minimum order quantities per trading pair. With lower capital, rounding adjustments may absorb part of your profit, which remains as a small crypto amount in your portfolio rather than being converted back to stablecoin.

Around $500 per sequence is generally sufficient to ensure rounding has negligible impact on your returns.

Yes. The dashboard shows active and past sequences with performance statistics so you can review how your sequences have performed over time.

You'll also receive email and Telegram notifications when sequences complete.

No constant monitoring is required. Once a sequence is launched, Tradingale coordinates order placement and tracking automatically through your exchange connection.

You can view round progress and live updates directly from the dashboard. All automation follows the predefined parameters chosen at launch, without modification or discretionary action.

The automation is purely technical and operates strictly within your approved settings.

The Tradingale Rank system reflects your experience and activity based on completed Martingale sequences. It provides a transparent way to recognize consistent engagement within the platform.

Ranks progress from Novice Martingaler to Alpha Martingaler. Higher ranks may receive faster internal update scheduling and processing priority within the system's technical queue.

Rank does not alter sequence parameters or confer any performance guarantee; it only reflects usage history and internal processing order.

Connect your exchange account using API keys that allow trading permissions only — never withdrawals. Tradingale uses these credentials to communicate with your exchange securely and execute the sequences you launch.

We currently support Binance and Kraken Pro. Other exchanges can be used in manual mode, where you place orders yourself based on the same parameters.

API keys are encrypted and stored securely. You remain in full control of your funds at all times, as Tradingale cannot move or withdraw assets from your account.

Check our documentation for detailed setup instructions for each exchange.

Yes, Tradingale offers a REST API for programmatic access to Martingale scores and instrument data. This allows you to integrate Tradingale data into your own applications, spreadsheets, or trading systems.

The API is available for Martingale Maestro subscribers, with tiers ranging from 100 to 10,000 calls/month. Each endpoint has a weight that counts toward your monthly limit.

To get started, generate a Bearer token in Settings → API, then use it to authenticate requests to https://tradingale.com/api/martingale.

See our documentation for endpoint details and usage examples.

MCP (Model Context Protocol) is a standard that allows AI assistants like Claude Desktop and Cursor to access external data sources. Tradingale's MCP server lets you query Martingale scores and market data directly through your AI assistant.

To set it up, simply run this command in your terminal:

Your browser will open for login. Once authenticated, you can ask your AI assistant questions like "What are the top crypto tokens by Martingale score?" and it will fetch live data from Tradingale.

See our MCP setup guide for detailed instructions.

MCP calls use the same API quota as REST calls. Available tools include market overviews, instrument searches, and top performers by score.

No. Tradingale cannot withdraw, transfer, or move your funds in any way. The API keys you provide are configured with trading permissions only — withdrawals are explicitly disabled.

Your funds remain on your exchange at all times. Tradingale only places buy and sell orders within the sequences you launch. You can revoke API access instantly from your exchange dashboard.

All API keys are encrypted using AES-256 encryption before storage. We never see or store your keys in plaintext.

Tradingale never holds or transfers funds. All assets remain in your exchange account. The platform executes sequences through your API connection.

You provide and manage API keys. Tradingale places and updates orders for your selected sequences only — never withdrawals or transfers.

Only balances relevant to active sequences are read for calculations (e.g., USDC on Binance or USDC/USD on Kraken Pro). Other balances are not accessed.

All credentials are encrypted and stored securely. Tradingale follows strict data protection and privacy standards.

Tradingale currently supports Binance and Kraken Pro, selected for their liquidity and stable API infrastructure.

If you trade on other exchanges, you can use Manual Mode. This mode provides the same sequence structure and parameters at the time of generation, allowing you to replicate each step manually on your own exchange.

Manual Mode is entirely self-managed. Tradingale does not automate or track these trades — you manage execution while following the provided sequence logic.

Payments are securely processed using Stripe's secure payment system, which encrypts sensitive data during transmission and storage.

As a trusted custodian of customer information, Stripe adheres to the highest industry standards, having achieved PCI Service Provider Level 1 certification, the most rigorous level in the payments industry.

Tradingale does not store your payment information — all payment data is handled exclusively by Stripe.

You can cancel your subscription at any time. Monthly subscribers will have access until the end of the current billing month, and yearly subscribers until the end of their paid year.

After this period, paid features will be inaccessible until you renew your subscription.

Manage your subscription from your account settings or contact support@tradingale.com.